The Microsoft MB2-718 exam focuses on assessing the candidate's ability to implement, use, and manage the Dynamics 365 Customer Service application effectively.

The Microsoft MB2-718 exam, also known as Microsoft Dynamics 365 for Customer Service, is designed to measure the candidate's knowledge and skills in configuring and managing the Dynamics 365 Customer Service application.

The number of questions in the Microsoft MB2-718 exam typically ranges between 40 to 60.

The passing score for the Microsoft MB2-718 exam is 700 out of 1000.

The competency level required for the Microsoft MB2-718 exam is intermediate to advanced, with a good understanding of Dynamics 365 Customer Service concepts and functionalities.

The question format for the Microsoft MB2-718 exam includes multiple-choice, drag-and-drop, and case study-based questions.

You can take the Microsoft MB2-718 exam online through a proctored environment or at a certified testing center.

The Microsoft MB2-718 exam is offered in English.

The cost of the Microsoft MB2-718 exam is $165 USD, though it may vary by country and region.

The target audience for the Microsoft MB2-718 exam includes functional consultants, IT professionals, and developers who work with Dynamics 365 Customer Service.

The average salary of a Microsoft MB2-718 certified professional can range from $70,000 to $100,000 per year, depending on experience and location.

The testing providers for the Microsoft MB2-718 exam include Pearson VUE and Certiport.

The recommended experience for the Microsoft MB2-718 exam includes hands-on experience with Dynamics 365 Customer Service and a good understanding of its features and functionalities.

There are no formal prerequisites for the Microsoft MB2-718 exam, but it is recommended to have practical experience with Dynamics 365 Customer Service.

As of the latest information, the expected retirement date for the Microsoft MB2-718 exam has not been announced.

The Microsoft MB2-718 exam is part of the Dynamics 365 certification track and can lead to roles such as Functional Consultant or Customer Service Specialist.

The topics covered in the Microsoft MB2-718 exam include managing cases, queues, entitlements, SLAs, configuring customer service, and using Dynamics 365 Customer Service analytics and reports.

Sample questions for the Microsoft MB2-718 exam can be found on the official Microsoft certification website or through various exam preparation resources.

The difficulty level of the Microsoft MB2-718 exam is considered moderate to challenging, depending on the candidate's familiarity with Dynamics 365 Customer Service.