The Microsoft MB2-714 exam focuses on the customer service capabilities of Microsoft Dynamics CRM 2016. It evaluates a candidate's ability to implement, use, maintain, and support the customer service functionality in Dynamics CRM.

The Microsoft MB2-714 (Microsoft Dynamics CRM 2016 Customer Service) exam is designed to assess a candidate's knowledge and skills in configuring and managing the customer service module of Microsoft Dynamics CRM 2016. This includes understanding service management, configuring case management, and managing the service scheduling and service agreements.

The number of questions in the Microsoft MB2-714 exam typically ranges from 40 to 60.

The passing score for the Microsoft MB2-714 exam is 700 out of 1000.

The competency level required for the Microsoft MB2-714 exam is intermediate to advanced, as it is intended for professionals who have experience with Microsoft Dynamics CRM 2016 and its customer service module.

The question format of the Microsoft MB2-714 exam includes multiple-choice, drag-and-drop, and case study questions.

You can take the Microsoft MB2-714 exam online through a proctored exam service or at a certified testing center.

The Microsoft MB2-714 exam is offered in English.

The cost of the Microsoft MB2-714 exam is typically around $165 USD, but this may vary by location and currency.

The target audience for the Microsoft MB2-714 exam includes IT professionals, system administrators, consultants, and developers who work with Microsoft Dynamics CRM 2016 and specialize in customer service.

The average salary of a Microsoft MB2-714 certified professional varies widely depending on the region and experience, but it can range from $70,000 to $100,000 per year.

The testing providers for the Microsoft MB2-714 exam are Pearson VUE and Certiport.

The recommended experience for the Microsoft MB2-714 exam includes hands-on experience with Microsoft Dynamics CRM 2016, particularly in the customer service module, and a good understanding of related business processes.

There are no formal prerequisites for the Microsoft MB2-714 exam, but it is recommended that candidates have experience with Microsoft Dynamics CRM 2016 and its customer service functionalities.

The expected retirement date for the Microsoft MB2-714 exam is not fixed, but Microsoft typically retires exams as new versions of the software are released. Candidates should check the official Microsoft certification website for the most up-to-date information.

The roadmap for the Microsoft MB2-714 exam includes progressing from foundational knowledge of Microsoft Dynamics CRM to more specialized roles in customer service, leading to advanced certifications in Microsoft Dynamics 365.

The topics covered in the Microsoft MB2-714 exam include service management, service scheduling, case management, service agreements, and configuring the customer service module in Microsoft Dynamics CRM 2016.

Sample questions for the Microsoft MB2-714 exam can be found on the official Microsoft certification website and through various online training resources and practice exams.

The difficulty level of the Microsoft MB2-714 exam is considered moderate to challenging, depending on the candidate's experience and familiarity with Microsoft Dynamics CRM 2016.